Shipping policy

Our Commitment to Seamless Shipping

At Serenity Styles, we are committed to providing a seamless and efficient shipping experience. Please review our shipping policy below for details on how your orders will be processed and delivered:

Processing Time

Once your order is placed and payment is successfully processed, our team will prepare your order for shipment. This process typically takes 1-3 business days.

Shipping Destinations & Rates

We currently ship to the following locations:

United States and US Territories

  • Includes P.O. Boxes, all US Military Bases, APO/FPO, American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.
  • Delivery Time: 5-10 Business Days
  • Cost: $6.99 (Free shipping for orders over $75)

Australia

  • Delivery Time: 8-16 Business Days
  • Cost: $8.99 (Free shipping for orders over $75)

Canada

  • Delivery Time: 8-14 Business Days
  • Cost: $6.99 (Free shipping for orders over $75)

New Zealand

  • Delivery Time: 8-14 Business Days
  • Cost: $8.99 (Free shipping for orders over $75)

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for the tracking information to be updated in the carrier's system.

Delivery Estimates

While we strive for timely deliveries, please note that estimated delivery times may vary due to unforeseen factors such as weather, customs processing, or carrier delays.

Address Accuracy

To ensure successful delivery, please provide a complete and accurate shipping address during checkout. Serenity Styles is not responsible for delays or undeliverable packages due to incorrect address information.

Lost or Undelivered Packages

If your package does not arrive within the estimated timeframe or is lost in transit, contact our customer support team. We will coordinate with the shipping carrier to locate your package or issue a replacement or refund as necessary.

Order Cancellations

Orders cannot be canceled once they have been shipped. If you wish to cancel an order before it ships, please contact us as soon as possible.

For any additional questions or concerns regarding shipping, feel free to reach out to our customer support team. Thank you for choosing Serenity Styles!